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Ordering & Delivery
Ordering

Placing an order with the Kuickweel is easy. You will be taken through the steps to create an account when you place your first order online. We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

 

When you create a new account your password will be emailed to you so you can sign-in to your account for future orders. You can change your password when you've signed in to make it something more memorable to you.

Below are the steps you need to follow to place an order:

 

1.  Find the Items You Would Like to Buy!

First you will need to browse or search for the items you would like to order.

2.  Add the Items to Your Shopping Basket

If you want to order an item from Kuickwheel click the "Add to Basket" button on the item's product information page. Once you've added an item to your Shopping Basket, keep searching or browsing until your basket contains all of the items you want to order. You can check the contents of your Shopping Basket at any time by clicking the link at the top of every page of our website.

3.  Proceed to Checkout

When you're ready to place an order for everything in the Shopping Basket, click the "Proceed to checkout" button. You will be taken to the first page of the checkout.

4.  Sign In

Indicate whether you are a new or existing customer and click on the appropriate button.

If you are an existing customer please click on 'I'm a Returning Customer', you must enter your email address and password to sign in. This will have been sent to you when you made your first order. Please remember to check your 'Junk' folder if you can't find this email. Alternatively please use the 'Forgotten Password' link.

5.  Enter Your Details

Please fill your personal details as required, Please remember that the e-mail address you provide here will be the only e-mail address on your Kuickwheel account. A password will be automatically generated and forwarded to the email address you provide us with.

All orders will be dispatched to the delivery address provided, if an alternative address is required please fill this in once you proceed to the next step.

6.  Check and Submit Your Order

Check the accuracy all of the information you have provided and make any necessary adjustments. A delivery note can be placed in the box provided if further information is needed. When you are ready, click the "Continue" button to proceed to our secure server to enter your payment information.

7.  Provide Payment Information

Next, let us know how you would like to pay for your order. We accept all Major Credit Cards. All orders are to be paid in GBP as the prices are denominated on the website. All orders must be prepaid. You must enter the card number without spaces or dashes. Note: we do not accept cheques, cash in any currency, or purchase orders.

All payments are either processed for us by PayPal  who provide the secure link between our online shop and our bank to ensure your card details are kept secure and various fraud checks can take place.

How do I know the order's been placed?

You'll know the order has been placed when you reach a page that displays the following message: "Thank you--we have received your order". Later you'll receive an order confirmation e-mail. We will send you another e-mail message at the time of dispatch. When you place your order we will acknowledge your wish to enter into a sales contract with us by means of the order confirmation email. The sales contract between us is not actually entered into until the dispatch confirmation email is issued.

Credit or Debit Card Declined

Note: only your bank can tell you why your card has been declined.
If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why. You should also check if the card attached to your account has expired.
The order will be suspended as an open order. If you want to try again with a different card, go back to your order and enter your card details again:

  1. Go to Your Account

  2. Sign in with your e-mail address and password.

  3. Place your order again entering your new card details.

 

Where is my order?

If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've dispatched it to you:

  1. Click on Your Account the top of any page, sign in to your account by entering your email address and password.

  2. Go to your Order History to review the order status of all your orders both open and dispatched.

  3. Click the order details you're wondering about. You should see status details of the order you're expecting.

Note: if you can't find the order in Your Account, it may be that you didn't place it successfully. Click "View Basket" at the top of any page and see if the items you wanted to order are still there. If they are, click the "Proceed to Checkout" button and place your order. If you can't find the order in Your Account or in your shopping basket, please check whether you have ordered using a different e-mail address, or the same e-mail address with a different password.

ReturnsRefunds
Returns & Refunds

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and your order number enclosed with your item.

There are certain situations where only partial refunds are granted: (if applicable)

  • Scooters  with obvious signs of use.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 2 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kuickwheel.co.uk

Shipping


To return your product, you should mail your product to: Kuickwheel.co.uk Purland House, Purland Way London SE28 0AT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Best Price Guaranteed - Our Price Promise
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PriceMatch

At Kuickwheel UK we want you to have the best possible shopping experience and best prices. Our 100% Price Match Promise means you know when you shop with us you are getting the best deal.

If you find a cheaper price for Kuickwheel electric scooters anywhere in the UK either instore or online , we will match the price.

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